​It is the desire of b-Calm to respond to your Technical and Warranty needs in a professional and timely manner. b-Calm appreciates your interest in our product and should you have Technical or Warranty issues arise, we will respond via the following process.
Before returning your Product for Warranty, (i) please read the Product instructions carefully and visit our website for updates and extended support documentation (i.e. FAQ’s, Troubleshooting Guide, etc.); (ii) please contact b-Calm Technical Support if you are still having trouble with your Product.
Warning: Some Products may contain components that are small enough to be swallowed. Keep out of the reach of children and/or adult supervision is required.
Subject to the terms and conditions herein, b-Calm, LLC (hereinafter called “b-Calm”) warrants to the original purchaser of the Product (“Customer”) that for the period of one year from the original date on purchase (“Warranty Period”), the Product will be free from defects in material or workmanship under normal use (“Defects”).
If Customer returns a defective Product during the applicable Warranty period, b-Calm will, at its option during the specified Warranty Period either; (i) repair the Product or (ii) replace the Product with a new or refurbished Product, in either case free of charge to Customer during the specified Warranty Period only, and excluding applicable shipping charges for which the Customer is responsible. The foregoing states the Customer’s exclusive remedy and b-Calm’s sole liability for breach of the limited warranty contained herein.
This Warranty specifically excludes any Product (or, as applicable, any component thereof) that has Defects resulting from: (a) any neglect or misuse by a Customer, an accident, improper application, violation of operating instructions for the Product, any other Customer-induced damage, or the alteration or removal of any Product serial number; (b) any modification or repair to Product by any party other than b-Calm or a party authorized in writing by b-Calm; (c) any damage to Product due to power surges, incorrect electrical voltage, misconnection to any device, or malfunction of any device used with the Product; (d) cosmetic damage to the Product caused by normal wear and tear; (e) shipping damage that occurs while the Product is in transit; (f) damage caused by heat sources, sunlight, electromagnetic conditions, or other climatic conditions; (g) any acts of God.
EXCEPT FOR THE EXPRESS WARRANTIES STATED ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PRODUCT IS PROVIDED “AS IS”, AND b-CALM DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF (I) MERCHANTABILITY, (II) FITNESS FOR A PARTICULAR PURPOSE, OR (III) NON-INFRINGEMENT OF THIRD PARTY RIGHTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL b-CALM BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS OR REVENUES, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING NEGLIGENCE). ADDITIONALLY, EVEN IF b-CALM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, b-CALM’S AGGREGATE LIABILITY TO CUSTOMER FOR ACTUAL DIRECT DAMAGES FOR ANY CAUSE WHATSOEVER SHALL BE LIMITED TO THE CUMULATIVE PRODUCT COSTS PAID BY THAT CUSTOMER FOR THE PRODUCT CAUSING SUCH DAMAGES, IF ANY.
To obtain Warranty service, Customer must call b-Calm Technical Support prior to making a Product Return. Customer must include with Product Return the following items: (i) a dated sales receipt that indicates the place of purchase or seller’s information, model number of Product, and amount paid; (ii) a detailed description of Customer’s problem with Product; (iii) Customer’s full name, phone number, and return address. Customer is responsible for shipping payments on Product returned to b-Calm. Customer will be charged actual freight on shipments from b-Calm back to Customer. Failure to enclose any of these items may delay the processing of your Warranty claim.
Return your Product freight-prepaid in its original packaging, or packaging that affords an equal measure of protection. Please allow 4 to 6 weeks for the processing claim.
b-Calm, LLC
Technical Support
1935 Main St
Cedar Falls, IA 50613
319-260-2022