Question 1

The player will not turn on.

Accepted Answer

Ensure the player is charged. Fully charging the player takes 8 hours. If the player is charged and not turning on, reset the player by using a paper clip to press the button on the bottom of the player.

Question 2

When I try to turn on my audio player, the screen lights up for only a few seconds then shuts off."

Accepted Answer

The audio players used in the b-Calm system have a HOLD setting activated by the switch on the right side of the player. Insure the power switch is not set to HOLD before attempting to use the player.

Question 3

My player is on but I don’t hear any sound.

Accepted Answer

Ensure the headphone jack is fully inserted into the player, the volume is turned up, and the player is charged.

Question 4

The buttons on my player do not work.

Accepted Answer

Reset the player. Gently press the reset button on the bottom of the unit using a paper clip.

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FREQUENTLY ASKED QUESTIONS

The player will not turn on.

When I try to turn on my audio player, the screen lights up for only a few seconds then shuts off."

My player is on but I don’t hear any sound.

The buttons on my player do not work.