Below is a training video on how to get started and use the b-Calm GP unit. Problem: The player will not turn on. Solution(s): Ensure the player is charged. Fully charging the player takes 8 hours. If the player is charged and not turning on, reset the player by using a paper clip to press the button on the bottom of the player. Problem: When I try to turn on my audio player, the screen lights up for only a few seconds then shuts off. Solution: The audio players used in the b-Calm system have a HOLD setting activated by the switch on the right side of the player. Insure the power switch is not set to HOLD before attempting to use the player. Problem: My player is on but I don’t hear any sound. Solution(s): Ensure the headphone jack is fully inserted into the player, the volume is turned up, and the player is charged. Problem: The buttons on my player do not work. Solution: Reset the player. Gently press the reset button on the bottom of the unit using a paper clip. If these suggestions do not resolve issues with your b-Calm system, please Contact Us and we will be happy to provide further assistance.